Privacy Policy

Last updated:

1. Introduction

Neckfiltering Ltd is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our educational programmes.

2. Information We Collect

Information You Provide:

Contact form submissions: name, email, message
Consultation bookings: name, email, telephone, preferences
Programme enrolments: name, email, payment information
Cookies and tracking technologies (see Cookie Policy)
Automatic data: IP address, browser type, operating system

3. How We Use Your Information

We use collected information to:

Respond to your enquiries and provide customer support
Process bookings and programme enrolments
Send educational content and programme materials
Improve our website and services
Comply with legal obligations
Analyse site usage and user behaviour (analytics only)

4. Legal Basis for Processing (GDPR)

We process your data under the following legal bases:

Contract: Processing necessary to provide services you've requested
Consent: We obtain explicit consent for marketing communications
Legal obligation: Compliance with UK data protection and tax law
Legitimate interests: Improving our services and preventing fraud

5. Third-Party Services

We use the following third-party services:

Google Analytics: Analyse user behaviour (anonymised data only)
Google Ads Conversion Tracking: Track programme enrolment conversions
Google Maps: Display our business location on the contact page
Payment processors: Securely process programme fees (PCI-DSS compliant)
Email service provider: Deliver educational content and updates

6. Data Retention

We retain your data as follows:

Contact enquiries: 2 years after last interaction
Programme participants: Duration of programme plus 3 years
Cookies: See Cookie Policy for specific durations
Analytics data: 26 months (Google default)

7. Your Rights

Under UK GDPR and Data Protection Act 2018, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion ('right to be forgotten')
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact: info@neckfiltering.world

8. International Transfers

Some data may be processed by providers outside the UK. We ensure appropriate safeguards (Standard Contractual Clauses) are in place where required by law.

9. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

10. Security

We implement industry-standard security measures including SSL encryption, secure password storage, and restricted access controls. However, no system is completely secure. Report security concerns to: info@neckfiltering.world

11. Cookies

Detailed information about cookies is provided in our Cookie Policy. We use necessary, analytics, and marketing cookies with your consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting. We encourage you to review this policy periodically.

13. Contact Us

Neckfiltering Ltd
Unit 4, Riverside Business Park
Meadow Lane, Manchester M15 4EY
United Kingdom
Email: info@neckfiltering.world
Phone: +44 20 3145 7829

For complaints regarding data protection, contact the Information Commissioner's Office at ico.org.uk